Terms & Conditions

Terms & Conditions

Making a Purchase:
Making a purchase could not be easier, but if you do run into any difficulties please do not hesitate to call (see contact details below). Just browse our online store and add any items that you wish to buy in the shopping cart. After you have finished shopping, click on ‘Checkout’ and you will be asked for a few details that we will need to complete your order.

We accept credit card payment. If you are ordering from outside the United Kingdom, place your order and your credit card company will convert the transaction into your own currency.

We accept Visa, MasterCard, Solo and Maestro. You may send your credit card details via the telephone, fax, post, email or on our website.

When the order is received, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us for errors, admissions and exclusions that may occur.

Credit Card Security:
Once you have placed your order on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted once they have reached our computer. Credit card details are not held in clear text on any website.

Shipping and Handling:
United Kingdom and small EU orders are shipped via UPS. Larger items and worldwide orders are shipped by the most suitable and cost effective courier.

Delivery Schedule:
We aim to send your order to you within 1 working day in the United Kingdom (excluding hand made items) if ordered before 12 noon. International orders will be advised depending on the product size and value.

Back Orders:
In the extremely rare occasion that your item is not in stock, we will back order for you. You will be contacted with the option of cancelling your order if you would rather not wait.

Tax Charges:
For all orders made from the United Kingdom and other countries inside the European Union, Value Added Tax at prevailing rate is included. For all other orders, items are VAT free.

Guarantee:
Airflow UK offers a seven day money back guarantee subject to the goods being returned, carriage paid and original condition. Once received and inspected we will refund the value of the product.

Privacy Policy:
Airflow UK does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents and items in your shopping cart. You can turn off cookies within your browser by going to ‘Tools, then Internet Options, Privacy and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other features that use cookies.

Data collected by this website is used to:
1. Take and fulfil customer orders
2. Administer and enhance the website and service
3. Only disclose information to third-parties for goods and delivery purposes.

Returns Policy:
Your rights to return goods are protected under the EU Distance Selling Derivative which can be found at http:/www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms:
All products must be paid in full prior to despatch. The goods remain property of Airflow UK until paid in full.

Contacting Us:
If you need to contact us, our details are found below;

Airflow UK
Challow Station
Faringdon
Oxfordshire
SN7 8NZ, UK

Telephone: +44(0)1367 718 550 for overseas
08454 562 611 (local rate) for the United Kingdom

Fax: 01367 718 024
Email: info@airflow-uk.com